HP Support Sucks
So about a couple weeks ago I was using my wireless connection on my HP laptop when all of a sudden the wireless connection dropped and I could not get it back. So I started researching and noticed their was a manufacturers defect on my model for the wireless adapter. I called HP and they promptly sent me a return box and I sent it in. With that said they give you some paperwork to fill out to note what the problem is, so I described this was in for a recall and simply complained that the battery life sucked on it but did not want it replaced, I was simply stating a fact that their default batteries are garbage.
After they received the laptop they send you an email so you can track the status of the repair… as of this morning I noticed that it was awaiting proof of purchase in order to process the order and that there was a $321.84 charge.
I immediately called the support number and questioned the price, they said that the battery was not good and that they replaced it so thats what the charge was for.. I stated, I did not want the battery replaced I simply stated the battery life sucked and that they should ship these things with a better quality battery.
The idiot on the phone spoke broken ENGLISH and actually started getting pissed with me saying that this repair was not covered under this recall and that was what the charge was for. Again, I didn’t need a new battery as I can buy a new 12 cell battery for well under $100. So after this idiot finally realized he was wrong and that I did not want the battery replaced, he said we will just fix the recall and send it back to me.
Regardless this support person was a complete asshole and I probably will never buy another HP product again due to my customer service experience and the fact that they should employ people who can speak fluent ENGLISH.
